How to make a claim

Making a claim with is very easy and straightforward. All claims are handled by Travel Claims Services Limited, an independent company with a wealth of claims management experience.

1. To make a claim:

2. Print out and fill in your selected claim form.

3. Send the completed form, along with any requested documentation, to:

Travel Claims Services Limited
One Victoria Street
Bristol Bridge

Any documentation you send should be the originals – photocopies will not be accepted.

4. Await the receipt of a confirmation letter and make a note of your claim reference number.

5. If you have any questions about your claim, you can contact the claims team by calling +44 (0)207 748 0065, or by emailing