Contact Us – Travelinsurance.co.uk


By email


If you have any general enquires or requests for further information, please email us at information@travelinsurance.co.uk


Sales and Customer Services


To speak to one of our friendly agents, simply call us on 0330 400 1353.


Monday to Friday: 9am to 5pm
Saturday and Sunday: Closed
Bank Holidays: 9am to 5pm


Need to write to us?


Please call us and we’ll give you our postal address


Make a complaint


We always try to provide a first-class service, but if for some reason we've failed, please let us know and we'll do our best to make things better.
To contact our customer relations team, please send an email to customerrelationsteam@mapfre.co.uk or call +44 (0)207 748 0064


Financial Ombudsman Service


We will do our best to resolve the situation with you, but if you don't think we've done this to your satisfaction, you should refer your complaint to the independent Financial Ombudsman Service.

To contact them, please write to the address below:

Exchange Tower, London, E14 9SR

You can also call them on 0800 023 4 567 or email them at complaint.info@financial-ombudsman.org.uk.