Contact Us –

By email

If you have any general enquires or requests for further information, please email us at

Sales and Customer Services

To speak to one of our friendly agents, simply call us on 0330 400 1353.

Monday to Friday: 9am to 5pm
Saturday and Sunday: Closed
Bank Holidays: 9am to 5pm

Need to write to us?

Please note that, due to our current home working arrangements, there may be a considerable
delay before we're able to collect or review any correspondence posted to us. For the time being,
we'll accept copies of claims documents sent to us by email, but please retain the originals in case
we need to see them at a later date.

If you're making a claim and have no choice but to send your documents by post, please address
them to Travel Claims Services Limited, One Victoria Street, Bristol Bridge, Bristol, BS1 6AA.

For non-claims related matters, the address is Insure & Go Insurance Services Ltd, Maitland
House, Warrior Square, Southend-on-Sea, Essex, SS1 2JY.

Make a complaint

We always try to provide a first-class service, but if for some reason we've failed, please let us know and we'll do our best to make things better.

To contact our customer relations manager, please write to the address below:

Customer relations manager
One Victoria Street
Bristol Bridge

You can also call our complaints team on +44 (0)207 748 0064 or email them at

Alternatively, if your complaint relates to a product or service purchased online, you can contact the European Commission using their Online Dispute Resolution (ODR) platform. The ODR platform, primarily aimed at European Union (EU) cross-border disputes, is designed to help consumers resident in the EU get access to dispute resolution if they remain unhappy with the response they have received from a trader established in the EU. The ODR platform will ask you for a trader’s email address, which you can find in the ‘Make a Complaint’ section above. Please note that under current rules the European Commission will ultimately redirect your complaint to the Financial Ombudsman Service (FOS) therefore you may prefer to contact us or the FOS directly in the first instance regarding your complaint.

Financial Ombudsman Service

We will do our best to resolve the situation with you, but if you don't think we've done this to your satisfaction, you should refer your complaint to the independent Financial Ombudsman Service.

To contact them, please write to the address below:

The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR

You can also call them on 0800 023 4 567 or email them at