Contact Us – Travelinsurance.co.uk


By email


If you have any general enquires or requests for further information, please email us at information@travelinsurance.co.uk


By telephone


To speak to one of our friendly agents, simply call us on 0330 400 1353.


Sales


Monday to Friday: 8 am to 10 pm

Saturday and Sunday: 9 am to 5.30 pm

Bank Holidays: 9 am to 5:30 pm


Customer services


Monday to Friday: 8 am to 8 pm

Saturday and Sunday: 9 am to 5.30 pm

Bank Holidays: 9 am to 5:30 pm


Easter opening hours


Good Friday: 9am to 5.30pm

Easter Sunday: 10am to 4pm

Easter Monday: 9am to 5.30pm

By post


For claims, please post correspondence to:
Travel Claims Services Limited
One Victoria Street
Bristol Bridge
Bristol
BS1 6AA


For all other correspondence:
Insure & Go Insurance Services Ltd
Maitland House
Warrior Square
Southend-on-sea
Essex
SS1 2JY


Make a complaint


We always try to provide a first-class service, but if for some reason we've failed, please let us know and we'll do our best to make things better.

To contact our customer relations manager, please write to the address below:

Customer relations manager
InsureandGo
One Victoria Street
Bristol Bridge
Bristol
BS1 6AA

You can also call our complaints team on +44 (0)207 748 0064 or email them at complaints@insureandgo.com

Alternatively, if your complaint relates to a product or service purchased online, you can contact the European Commission using their Online Dispute Resolution (ODR) platform. The ODR platform, primarily aimed at European Union (EU) cross-border disputes, is designed to help consumers resident in the EU get access to dispute resolution if they remain unhappy with the response they have received from a trader established in the EU. The ODR platform will ask you for a trader’s email address, which you can find in the ‘Make a Complaint’ section above. Please note that under current rules the European Commission will ultimately redirect your complaint to the Financial Ombudsman Service (FOS) therefore you may prefer to contact us or the FOS directly in the first instance regarding your complaint.


Financial Ombudsman Service


We will do our best to resolve the situation with you, but if you don't think we've done this to your satisfaction, you should refer your complaint to the independent Financial Ombudsman Service.

To contact them, please write to the address below:

The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR

You can also call them on 0800 023 4 567 or email them at complaint.info@financial-ombudsman.org.uk.